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Please contact us for registration help, sponsorship questions​, and general inquiries, please contact:

Stephanie DeMay

ICAHN Communications & Media Specialist

Kathy Fauble

ICAHN Professional Education Services Director

sdemay@icahn.org

(815) 875 - 2999

kfauble@icahn.org

(217) 223 - 0452

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Meet the Speakers

Karen Cook

Studer Group

One of the first coaches to join Quint Studer when he founded the Studer Group, Karen Cook has been coaching organizations for over 19 years. Her area of focus is creating “cultures of always,” which is safe, reliable, quality care delivered by engaged staff. Participating in early focus groups with the Agency for Healthcare Research and Quality on the development of the HCAHPS survey, she is the co-author of The HCAHPS Handbook, published in 2010 and updated in 2014. Proud to be an RN for over 39 years, she is a strong patient-family centered care advocate known for her passionate, enthusiastic style and her ability to “get to the heart of the matter.”